what do you guys think my objective part should say here is my resume?

Objective
Seeking a….
Experience
MACY’S
Sales Specialist2007 to present
•Assisted customers with purchases in all departments
•Responded to price inquiries
•Prepared inventories and markdowns
•Operated cash register and processed credit and check transactions
•Screened telephone calls
•Processed telephone orders from other stores
•Resolved customer problems and answered question
•Trained associates on how to provide outstanding service to the customer
•Organized and maintained files, records, manuals, and many other [...]

guys pls help me in this IT Exam question (PhilNITS)?

can you pls guys explain your ans. thnx
Q1. which of the following is an appropriate description of the function point method,which is use to provide software development estimates?
a) Estimate the software development time based on the lines of code in the software program and taking into account algorithm complexity.
b) Estimate the amount of software development [...]